Return And Refund Policy
Welcome to ElecMod. We aim to ensure that your experience with us is smooth and satisfactory. Our Return & Refund Policy is designed to help you understand the process and conditions under which returns and refunds can be made.
Damages and Issues
- Inspect your package upon arrival. If you find any damages, do not sign for or open the package. Please send an e-mail to the following address info@elecmod.com
- To assist us in assessing the issue, kindly send photographs of the outer packaging and the product from various angles and distances. Please allow us up to 7 working days to file a claim with the carrier.
- Upon approval, we will dispatch a brand new replacement. Your 100% satisfaction is of utmost importance to us.
Return Qualification Requirements:
- Orders exceed 1 months do not accept return or exchange of goods;
- Orders only accept return or exchange of goods within 30 days;
- The product was found intact and in compliance with the original purchase conditions.
- No return or exchange on customized products (eg., Yoke Steering Wheel, etc..)
Refund Instructions:
Customers must bear the return shipping cost along with any customs duties and other fees (failure to bear the return shipping cost on the customer's part will result in non-processing on our end)
- If products shipped for free/installed items: A restocking fee of 25% will be charged to cover our shipping costs.
- Non-free shipping items: A restocking fee of 10% will be apply.
- For items not yet shipped: A 5% credit card processing fee will also be charged.
Before initiating a return, please contact us via info@elecmod.com. We will respond to you within 3 working days. Once your return is accepted, we will share detailed instructions for the return process. After arranging the return, please provide us with the tracking number and your order number.
Upon receipt and confirmation that the returned product meets our return conditions, we will begin your refund process within 3 working days using your original payment method. Please note that all refunds may take up to 10 working days to process after receiving the returned goods. Please note that you are responsible for the return shipping costs. We will not accept cash on delivery parcels and will reject them upon receipt. Returns not pre-approved will not be accepted.
Non-Returnable Items
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Customized products (e.g., seat covers, custom rings, Steering Wheels etc.)
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Clearance items (typically available during major promotional events)
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Gift cards
Returns and Exchanges
To initiate a product exchange, you will need to return the item and purchase the desired product separately. Once we receive your return, we will refund the original purchase amount.
Please note:
- To qualify for a return, the item must be in its original condition upon receipt: unused, unworn, with tags attached, and in its original packaging.
- Returned items found to have been used or missing parts may have their return eligibility revoked.
- For promotional orders, if the refund results in not meeting the discount threshold, all products will be charged at their original price.
- For discounted orders, if the refund results in not meeting the promotional criteria, the retained product amount will be deducted at the original price before issuing the refund. (Refund = Order Price - Price before Discount for Retained Products)
- For orders with free shipping, if the refund results in not meeting the free shipping threshold, the refund will be issued after deducting the shipping fee. (Refund = Order Price - Shipping Fee)
Refund Process
- Processing: Once we have received and inspected the goods with no issues, the refund will be processed and credited back to your payment card within 3-5 business days, subject to your bank's processing time.
Thank you for choosing ElecMod. We are dedicated to ensuring your satisfaction with every purchase.